Book page

Quality management in statistical agencies – Introductory course - 2024

Quality management in statistical agencies

Introductory course

 

 
Course LeaderMaria João Zilhão
Target GroupEmployees of national statistical agencies involved in quality management, measurement and reporting.
Entry Qualifications
  • Sound command of English. Participants should be able to make short interventions and to actively participate in discussions
  • Knowledge of basic quality issues and statistics production
Objective(s)
  • Participants will understand different quality concepts, European Statistical System (ESS) quality criteria, the European Statistics Code of Practice and its Common Quality Framework and know how to apply methods to measure quality concepts.
Contents

The course explains the quality framework of the European Statistical System and studies the European quality tools and their implementation. It focuses on commonly accepted and widely used quality methods in the European context to enable the development to harmonize the statistics production in the European Statistical System.

  • Definition of quality in statistics
  • European Statistics Code of Practice (CoP)
  • Main concepts of quality dimensions
  • Product quality and quality reporting
  • Tools for measuring product quality
  • Process quality
  • Tools for measuring process quality components (current methods, technical tools, auditing)
  • Quality management and quality frameworks: Quality Assessment Framework (QAF), Common Assessment Framework (CAF), Total Quality Management (TQM)/ European Foundation for Quality Management (EFQM), International Standards Organisation (ISO 9001)
  • Tools for measuring perceptions of various actors (self-assessments, customer satisfaction, public opinion, and staff opinion)
  • Strategic management and policy
Expected OutcomeParticipants will understand different quality concepts, the European Statistics Code of Practice, and quality criteria, and know how to apply methods to measure quality concepts.
Training Methods
  • Lectures and examples
  • Group works, discussions
  • Participant presentations (a few) and discussion together
  • Exchange of experiences on national practices
Required ReadingNone
Suggested Reading
Required PreparationNone
Trainer(s)/

Lecturer(s)

Maria João Zilhão (INE Portugal)

Magda Ribeiro (INE Portugal) and

Pedro Campos (INE Portugal)

 

Practical Information    
WhenDurationWhereOrganiserApplication  via National Contact Point
15-17.10.20243 daysLisbon, PortugalICON-INSTITUT Public Sector GmbHDeadline: 05.08.2024