The primary objective of WP4 is to provide specific guidelines to assist NSIs in adapting their business processes to incorporate smart features into their surveys. The outcomes are designed to benefit not only the consortium participants of the Smart Surveys Implementation (SSI) project but also all ESS NSIs.
The main goals are:
Describe the statistical business process regarding the specific aspects concerning smart solutions. By that we mean all the process activities that need to be conducted preparing and executing a smart survey. The GSBPM and BREAL will be used as a framework. The GSBPM will to that end be elaborated where necessary.
Describe a maturity model with maturity criteria. Maturity here refers to the maturity of an NSI to use smart surveys, but also the maturity of a smart solutions to be used.
Develop a benchmark that can be used by NSI’s in practice. This benchmark helps NSIs to assess themselves in terms of maturity and provides guidelines for further application of smart surveys.
In order to achieve this, we need to address some other topics:
We need a taxonomy of smart solutions. That is because the business process can look different for different types of smart solutions.
We need to identify the different actors in the business process that will be affected by smart solutions. Actors should be mapped to the process.
Microservices and machine learning modules will support the business process. So, we need to make clear how they fit into the business process.
We need to describe a PDCA-cycle for development of the business process and for the development of microservices and ML-modules. This is because development is not a one-time effort, NSI's should be able to maintain it in the future.
In the end we need to demonstrate that the benchmark actually works in practice, by applying the benchmark to (at least two) end-to-end solutions existing within NSI's.
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